Anonymous
map-marker Miami, Florida

El peor Lugar LADY OF AMERICA

De lo ultimo, el peor de los gym. Cerraron sus puertas sin dar aviso he hicieron la transferencia de nosotros sus clientes sin ni tan siquiera preguntar, La atencion horrible en esta nueva sede. No dan soluciones no cancelan el contrato esperan que uno siga pagando porun lugar al que ya no voy a ir primero porque me queda muy lejos y segundo porque son un ASCO en atencion al Cliente. Lo que te dicen y ofrecen es totalmente diferente al momento de cobrarte, estafadores. No pongan un pies jamas en sus intalaciones pienselo muy bien antes de ir a este lugar. Nuncaaa Mas
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Reason of review:
Bad quality
Anonymous
map-marker Pompano Beach, Florida

Short Review on July&nbs-04:00;11,&nbs-04:00;2016

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Loa country walk and Flagler location are closing July 14. Today is the 11 th and they have not tell their customers in a formal way about. We found out because of their staff. It's very irresponsible from their staff. They are sending all their customers to hammocks location . How can they expect to fit so many people? In a tiny gym .
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Reason of review:
Poor customer service
Anonymous
map-marker Hialeah, Florida

Disgusting

I start a membership in april WITHOUT contract location west flagger in Florida , so I paid the first and the last one month, but I moved and only went 2 days to the gym.One day in june I was reviewing my bank account and saw that they are charging me may and june without my authorization,I called and they told me That I can;t cancel by phone so I need to go there AND CANCEL, i DID IT.The following day they called to tell me that I will be charge again next month because I should be cancel 30 days with anticipation, results: 5 months charged and only 2 hours consumed in the gym. I think that ladys america is NOT a serious bussiness , the clients are not important to them only the money.
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Reason of review:
Problems with payment
Anonymous
map-marker Sylvania, Georgia

Lady Of America - Membership Review from Sylvania, Georgia

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LOA has some GREAT staff! However, the owner/manager, Kathy, will NOT work with you. She is not friendly. You will pay almost TRIPLE for your membership than if you went anywhere else. I didnt get a FREE month, or NO discount. The first couple weeks, the ONE and ONLY tanning bed, didnt even work. We wont even go into details about some equipment being faulty. So, here I am paying for a VIP membership when I don't use the limited daycare hours, the tanning bed that didn't work, or the classes. Before you EVER sign a contract with LOA, you should know unless your dying or moving, in which both you have to jump through hoops, you WILL NOT be able to get out of your contract under NO circumstances!
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Reason of review:
Problems with payment
Addeline Yln

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Verified Reviewer
| map-marker Miami, Florida

OVER BILLING ON CANCELLED CONTRACT

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FOR ABOUT 4 YEARS ALREADY I CANCEL MY MEMBERSHIP WITH LADY OF AMERICA, I PAID IN FULL MY BALANCE AND AFTER THAT THEY STILL CREDIT MY BANK ACCOUNT MONTHLY AND EVERY TIME I CALL THE NATIONAL FITNESS FINANCIAL SERVICES AT THE 800-658-****, THEY ASK ME FOR A CANCELLATION LETTER, THE SAME I BEING MAILING FOR 4 TIMES ALREADY AND THEY STILL SAY THAT THEY HAVE TO BILLING ME SINCE THEY "NEVER" HAVE RECEIVE THEM, THIS IS TO MUCH ALRADY FOR ME, I PLEASE NEED EVERYONE KNOWS THAT LADY OF AMERICA NEVER DO WHAT THEY SUPPOSED TO DO, AND THEY NEVER SHOWS RESPECT FOR MY CALLS, THEY DONT CARE AT ALL,
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Loss:
$1020
Cons:
  • Over billing fraud
Reason of review:
OVER CHARGES ON CANCELLED CONTRACT MORE THAN 4 YEARS AGO

Preferred solution: Full refund

Anonymous
map-marker Miami, Florida

No heart management

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I am undergoing some major hardship and could not continue paying my membership. I connected corporate/headquarters and was told that I would need to deal with this issue with the manager at my gym. I tried repeatedly to do so in person and via phone, but the manager was never available, always out, gone.... Now months later I am still trying to address this issue and not the manager but someone else tells me they can not do anything for me. They can put my account on hold, freeze it, cancel it.. nothing... That does not make sense to me that they will not work with a member at all. What kind of business is this that headquarters and management do not care at all about their members but only their money.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Fort Lauderdale, Florida

Shut down Lady of America in Weston Fl.

I just got a notice today, that, today, there are no class anymore.....that was it. Nobody was inform and everybody is upset about the situation. That is not a fair way to treat the customers that way after 6 Years member chip. That what I would call bad management. The service is very poor, and everybody is pissed off, so do I. The Class were very good, the instructors all very nice and capable but the management is a mess. The place was not very clean and it is a pity for all the customers and the instructors. It is really a shame.
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Reason of review:
Poor customer service
3 comments
Guest

Al parecer los LOA estan cerrando, porq lo mismo paso *** el de Hialeah 49 st y 5 ave del west desde nov/ 2015. Llegue y habia un cartel legal de demanda, deuda de renta del local,.

Los equipos apenas tenian mantenimiento, malas condiciones,. Parece k se embolsillaron el $ y cerraron el local, sin explicacion.

Me sentia bien *** los instructores, muy buenos.

Gracias a Dios no han descontado mas desde diciembre.

Es mejor hacer ejercicios en casa, I think so.

Mucha estafa.

Guest
reply icon Replying to comment of Guest-1089315

La gerencia del lady of america de hialeah, situado en la 49st y la 4 ave es una estafadora, engañaron a todos sus miembros, ni siquiera tuvieron la decencia de avisar *** anterioridad que iban a cerrar,al menos a usted no le cobraron pero a mi han seguido cobrandome todo este tiempo como si nada y despues de 4 meses sin previo aviso comienzan a cobrar del lady of america de miami lakes diciendo que habian pasado nuestra membrecia *** ellos. Estoy tratando desde diciembre de cancelar la membrecia por incumplimiento de contrato, pero es casi imposible, aun cuando hay una clausala en el contrato que dice que si el club cierra y no puede brindar los servicios en Los proximos 30 dias el miembro tiene derecho a cancelar el contrato sin ningun costo, son unos ladrones de lo peor. Empezando por el club y terminando por LOA NATIONAL FITNESS que es la tercera parte encargada de colectar el dinero, todos son unos estafadores.

Guest

I just got the news through the Facebook account of one of the instructors!

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Anonymous
map-marker Fort Lauderdale, Florida

Lady Of America - Membership Review from Fort Lauderdale, Florida

Terrible place went there to work out yesterday and the place was closed. There were no notices posted that the club was shutting down. The sad part is they are still charging me for membership dues.
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Reason of review:
Problems with payment
3 comments
Guest

Hello did they ever give you any notice after this ? Or what occurred the same thing is happening to the club I attend to now and I'm curious as to how this ended

Guest

Agree. You could tell the place was deteriorating.

The showers stopped having hot water long ago. The rubber on every stepper was buckling, presenting a danger, but management could care less.

They disconnected their number, locked the door, but are still collecting our money through the credit card numbers they managed to hold on to. Disgusting!

Guest

Very sad, they take your monthly payment and the gym is closed with out any notice.very unprofessional ,no fear, I was there for like 10 years, I don't recommend to any body.posted a sign by door that the class was moved, when you get their door closed and no body at the location, some members waiting outside. That the worse you can do to the consumers.

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Anonymous
map-marker South Miami Heights, Florida

Lady Of America - Membership Review from South Miami Heights, Florida

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Lady Of America - Membership Review from South Miami Heights, Florida
Lady Of America - Membership Review from South Miami Heights, Florida - Image 2
Lady Of America - Membership Review from South Miami Heights, Florida - Image 3
Envie las pruebas de mi cambio de direccion en febrero y pague el ultimo mes y me llaman 40 d despues queno tienen las evidencias
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Reason of review:
Problems with payment
1 comment
Guest

A mi tambien me sucedio lo mismo. Yo les envie foto por email de mi nueva direccion y al mes me llega una factura y cuando los contacto me dicen q lo q yo le envie tenia q ser la foto completa y no solo parte donde sale mi nombre *** la direccion.

Y nunca me llamaron. Y supuestamente ahora les debo 154.00 dolares.

Anonymous
map-marker Ashburn, Virginia

Gym Membership Review

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This gym had no care for customers they never return my calls and on top of that they didn't care If I'm having difficulty making my payments, they severely told me I have to pay the full amount that I owe for next year even though I have being with them for 6 years. .I feel humiliated that they didn't want to help me with my contract.
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Reason of review:
Problems with payment
Anonymous
map-marker Kendall, Florida

Classes Review

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Unbelievable no consideration for the customer. You pay for unlimited spinning and they cancel schedule and add supposed upgraded classes that you have to pay for my last draw the teacher took my bike. Wow that was my last day plus I couldn't handle to lack of professionalism and cleanliness.
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Reason of review:
Poor customer service
Anonymous
map-marker Gibsonia, Florida

Opening Hours Review

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They don't disclosu they hours of operations
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Reason of review:
Poor customer service
Anonymous
map-marker White Plains, New York

Horrible Customer Service

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I was told that my son MUST GO in the childcare section because he was crying. what type of representation of the gym is that for someone who is using a free 3 day trial. I would never purchase a membership from this gym just because of that. I was so shocked that THE OFFICE MANAGER spoke to me like this. The child care provider did not complain about my son and at some point if I felt it was overwhelming for her I would have left but do not come up to a parent and tell me my son has to go because he is crying. I would never recommend this gym to anyone and anyone who is interested please make sure you want to be apart of this type of community..............................................................................
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

If you don't care to hear crying children this might be a good gym to join.

Anonymous

GreenBrook,NJ closed without a word to members

On LOAgreenbrook.com it says it is relocating.This was 6 weeks ago and never informed members of where. The finance dept.still wants my money. I put a stop on my account, and now they say I owe more because I backed out of my contract. They keep telling me all they know GreenBrook is relocating and I am asking WHERE? They don't know but I'm suppose to keep paying because GreenBrook didn't say they closed. What is this ? I asked for someone in charge but was told they can't give out that number. I am ready to get legal advise.
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9 comments
Guest

someone wrote: "Totally agreed. I don't trust the owners at all." and "Meghan and Greg are trying to take advantage of people through some seriously underhanded business tactics and I'm not standing for it.

"

so here is what I have to say to that:

I, too, WITNESSED their total DISHONESTY!

they literally stooped SO LOW as to outright LIE to my face and to the corporation. about things I SAW them do, with my own eyes....and then totally DENIED it!

how small do you have to be to LIE that you were "taking the garbage out" when you are SEEN sitting in your car in front of the door talking on your cellphone?!

that is only ONE example.

I gave them MANY many opportunities to work things out with me, for months-and after all the lies to me, I realized how dishonest they were. good luck, everyone---I hope they get what they deserve!

Guest

I too was a member...called National Fitness and was told all members' contracts were transferred to Eclipse Gym. I don't know where that is, I'm assuming close to Greenbrook, but I didn't even bother looking into it because I'm so angry.

They told me I can cancel but I need to pay September because I have to give 30 days notice...not like the gym gave anyone ANY notice, right? I put a stop payment on my account as did OP, and they just called me today telling me I owe 60 something...my monthly fee was only 42 and some change. I basically told them I am not paying anything because the gym closed with no notice to anyone, told them I am looking into the legalities of what they did with my information (transferring to another gym). I told them I plan on contacting the media as well so other people don't fall into this trap.

Looking into that now.

Please, all, provide updates, so we can help one another out of this mess! :)

Guest
reply icon Replying to comment of Guest-866305

What she didn't mention on YELP is that Eclipse only agreed to allow LOA members to use their gym for 7 months only . I spoke with the General Manager Bill..he said this agreement had taken place only days ago and it was being finalized.

My contract is for longer than 7 months and I told Bill..He didn't know how that would work.So I called National Fitness had to pay for August and September they waived the 25.00 fee cause I stopped payment to them on August 1st, emailed a cancellation letter. I should be done with them. I will call next week again to make sure it has been cancelled. I too feel cheated paid $54.70 for NOTHING!!!!!

The only people to blame are the owners!!!!

They knew what they were doing, they created this mess!!! I'm so disgusted I just need this to be over and I will never sign another gym contract again!

Guest

Update #2: I called the company that leased with them and apparently they officially shut down on July 31st because they had to be out of the building the next day. The landlord has been unable to get in touch with the owners as well.

Guest

Update: I have Meghan's number and she claims a letter will be going out this week explaining what is happening. I called National Fitness again and they say we can cancel our membership now if we give 30 day notice.

In the meantime we are responsible for paying all membership fees since the gym has been closed until the request has been processed.

I'm not doing that. I double checked the contract and under "Buyer's Right to Cancel" there is the heading Temporary Closing of Club: "If this health club facility is closed for a period longer than 30 days through no fault of the member, the member is entitled to either extend the contract for a period equal to that during which the facility is closed, or to receive a prorated refund of the amount paid by the member under the contract"

I have informed Meghan of this and have reported Lady of America to the Better Business Bureau

Guest
reply icon Replying to comment of Guest-865660

I called the billing company today and I had to pay two months (August and September). Also had to email them a cancellation letter...It's not right!

No one to blame but the owners!!!! She should have cancelled all contracts.

She created this mess!!! Shame on her!!!!!

Guest
reply icon Replying to comment of Guest-865660

The letter is 4 1/2 weeks too late!!!! And she doesn't have the best track record!

It's all LIES!!!!! The LOA website still says they are moving!

Guest
reply icon Replying to comment of Guest-865872

Totally agreed. I don't trust the owners at all.

I'm writing a letter to National Fitness telling them that per my LoA contract I don't owe them anything and not to contact me again.

In the meantime I will be speaking to a lawyer. Meghan and Greg are trying to take advantage of people through some seriously underhanded business tactics and I'm not standing for it.

Guest

The same thing is happening to me. I've been trying to find someone to talk to. I have the number of a woman who worked at the gym but she won't return my calls

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Anonymous

Totally dishonest-repeatedly see the comments on the closing! lady of america gym

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someone wrote: "Totally agreed. I don't trust the owners at all." and "Meghan and Greg are trying to take advantage of people through some seriously underhanded business tactics and I'm not standing for it. " so here is what I have to say to that: I, too, WITNESSED their total DISHONESTY! they literally stooped SO LOW as to outright LIE to my face and to the corporation. about things I SAW them do, with my own eyes....and then totally DENIED it! how small do you have to be to LIE that you were "taking the garbage out" when you are SEEN sitting in your car in front of the door talking on your cellphone?! that is only ONE example. I gave them MANY many opportunities to work things out with me, for months-and after all the lies to me, I realized how dishonest they were. good luck, everyone---I hope they get what they deserve!
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Reason of review:
dishonest
1 comment
Guest

Yes I dont like their practises too. I joined up only after 4 months I had to move and they did not have a center where I was moving to.

So I gave them a 30 notice to get out of the "contract" and they were fine with that, only to see a year later on my credit report that they put the balance of the amount owed on my credit as unpaid. WTF???!!!!